RETURNS POLICY
Here's how you can get your refund:
We offer an easy 7-10 days return policy when purchased online or collected.
FAULTY OR DAMAGED RUG?
We’re sorry to hear that! If a rug has arrived with a defect or damage, we try to illuminate this through our checking systems, where rugs are spot checked before distribution.
please click on the CONTACT US link to fill in a contact form or email us at: lk.homespecials@gmail.com and they will help resolve the matter.
RETURNING IT FOR ANOTHER REASON?
See the process below
1. Check Eligibility
We can’t accept returns for custom-length mats, cut-to-measure products or collections that have been collected at pick up points and have been checked for defects or damages.
2. Rugs Under 120cm & ANY boxed items
(GB & NI Customers)
Use the Royal Mail Returns Portal for a quick and easy return.
Republic of Ireland Customers
Use the DPD returns portal for a quick and easy return.
3. Fill Out Our Returns Form
Start here Questions? Reach out to us at www.lkhomespecials.com or email us on lk.homespecials@gmail.com
b. Get Instructions
We’ll email you return options – choose a returns option that suits you best.
c. Pack Your Rug
Returns should be in original packaging. Roll your rug (pile side in) along the shortest side, and seal securely. We will not accept other packaging.
4. Refund Process
Once we receive your rug in original condition, we’ll refund the item’s cost to the original payment method.
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Day 1-10 Courier Delivery
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Day 11-27 Arrival & Inspection
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Day 27-28 Refund Processed
RETURNS
You can return items to our collection points or post a return, just bring your order details or have them emailed with agreed information.
Note: we do not refund postage.
REFUND POLICY
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Items must be resalable condition, unused, with original packaging and labels.
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Refunds are processed within 28 days of receiving your item
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We will refund via your original payment method
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Return Pick up Points:
Antrim
Ballymena
Randalstown
Agreed Location
